This Refund Policy explains how refunds, cancellations, and service credits are handled for Advaliora Group’s remote consulting services. Because consulting is time-based and involves scheduled work, refunds are evaluated according to the conditions below.
Advaliora Group provides professional services (analysis, recommendations, reporting, and related consulting deliverables). Service value is created through reserved time, discovery work, analysis, and preparation of written materials. For that reason, refunds depend on whether Services have started, how much work has been performed, and whether time has been reserved.
Where permitted, we may offer a partial refund or a service credit as an alternative to a refund. Any exception must be confirmed in writing.
If you cancel an engagement before any work begins and before time has been reserved for delivery, you may be eligible for a refund of amounts paid, excluding any non-refundable processing fees (if applicable).
“Work begins” includes discovery calls beyond basic scheduling, review of documents, stakeholder interviews, analysis activities, or creation of any deliverables or drafts.
If you cancel after work has begun, refunds are generally not available for completed work. However, you may be eligible for a partial refund for the unused portion of Services not yet delivered, calculated based on documented hours, milestones completed, and reserved capacity.
If deliverables have been partially completed, we may provide the in-progress work product up to the paid amount, and apply remaining value as a service credit where appropriate.
Because services are delivered remotely and require scheduled collaboration, missed meetings or repeated last-minute changes can materially affect delivery. If a Client misses a scheduled meeting without reasonable notice, the session may be considered delivered.
If you need to reschedule, we recommend providing as much notice as possible. Excessive rescheduling may require timeline adjustments.
In some situations, we may offer service credits toward future consulting work in lieu of cash refunds. Credits may be time-limited and may be applied only to remote consulting services provided by Advaliora Group.
Credits cannot be redeemed for cash unless required by applicable law or explicitly agreed in writing.
The following are generally non-refundable: completed consulting time, completed analysis, completed deliverables, and any work already performed prior to the refund request. If third-party tools or subscriptions were purchased at your request, those costs may also be non-refundable.
If an engagement includes a retainer or reserved capacity, time reserved on your behalf may be treated as delivered if not used.
Refund requests should include your name, company (if applicable), the service purchased, the payment reference (if available), and the reason for the request. We may ask for additional context to evaluate the request fairly.
We review requests promptly and respond with the decision, including any applicable partial refund calculation or service credit option.
If you have a concern with a charge, we encourage you to contact us first to resolve it. Initiating a chargeback may delay resolution and may require documentation of services delivered, scheduled time, and work completed.
We may update this policy from time to time. The “Last updated” date reflects the latest revision. Continued use of our website or Services constitutes acceptance of the updated policy.
ADDRESS 608 Frederica St, Owensboro, KY 42301
EMAIL help@advalioragroup.com
PHONE +1 (606) 244-1434
